Addressing Difficult Behaviours
It is inevitable that throughout your career you will be faced with individuals and situations that test your composure. The Addressing Difficult Behaviours course explores the complexities and challenges of dealing with individual differences and unique personalities. It unpacks common causes of misunderstanding, miscommunication, and misbehaviour that can occur in the workplace and identifies practical tools and techniques to address concerns while creating and maintaining relationships built on respect.
Skills / Knowledge
- Recognise how your own actions and behaviours affect others
- Identify and analyse others’ behaviours and determine the extent to which they are or are not ‘difficult people’
- Question and clarify your own assumptions, bias, and judgement
- Confidently express thoughts and feelings relating to others’ behaviour
- Apply communication frameworks to address unhelpful actions and attitudes
- Use positive influence to alter others’ behaviours
- Determine leadership approaches to support sustained individual, team, and organisational performance within the digital economy