Carolina LazinDealing with Difficult BehavioursDealing with Difficult BehavioursApril 12, 2024Dealing with Difficult Behaviours
Carolina Lazin
Dealing with Difficult Behaviours
Dealing with Difficult Behaviours
April 12, 2024
Dealing with Difficult Behaviours
Carolina Lazin
Throughout your career you will experience a wide array of people, personalities and situations that will test your composure. This course supports participants development as a proficient communicator so they are adept in dealing with challenging personalities and situations. Through this course, they will have gained the tools, strategies and confidence to maintain professionalism in the face of difficulty.
Skills / Knowledge
- Maintain appropriate behaviour in the face of difficulty by understanding your brain’s response function to other people's difficult behaviour
- Recognise different types of difficult behaviour and the emotional drivers behind them
- Communicate positively and assertively while maintaining a reputation for confidence and professionalism
- Decide on an approach that reflects the needs of everyone involved
Issued on
April 12, 2024
Expires on
December 31, 2075