Assertiveness Techniques

Being self-assured and confident without being aggressive is critical to getting things done in today’s interdependent and high-performance business environment. Developing assertiveness is essential to express our beliefs and opinions directly and honestly whilst remaining respectful of the feelings of others. This course will provides participants with personal insight into the ways in which they can respond to different people, situations, and events. With a strong focus on communication and behaviour, it gives them tools and techniques to effectively manage responses and express views and plans.