Winnie ZhangEffective CommunicationEffective CommunicationJune 28, 2023Effective Communication
Winnie Zhang
Effective Communication
Effective Communication
June 28, 2023
Effective Communication
Winnie Zhang
Communication is the essential building block of a successful organisation. Participants in this course will have explored a range of proven communication techniques and strategies that can be used to develop and maintain successful relationships both inside and outside the workplace.
Skills / Knowledge
- Identify and develop your personal communication style while adapting your behaviours to better express your ideas in the workplace
- Understand the role of culture, stereotypes and bias in communication and break down barriers to effectively communicate
- Use active listening techniques and effective questioning skills to enhance your understanding and show empathy
- Give and receive appropriate feedback and use trusted techniques to deal with difficult situations
Issued on
June 28, 2023
Expires on
December 31, 2075