25.8.14
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Australian Institute of Management

Workforce Relations

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Lisa Knapp

Designed for HR professionals and managers, this two-day course provides the skills, knowledge and credibility to manage complex workplace issues. By combining the legal context with the human face of people leadership, participants will have learnt how to develop robust and meaningful workplace policies and confidently manage challenging workforce relations.

Skills / Knowledge

  • Manage employee and industrial relations matters in an organisation by developing appropriate policies and managing conflict resolution negotiations
  • Communicate and implement industrial relations policies and procedures to effectively represent your organisation and employers
  • Develop, implement and review guidelines and procedures for mediation within an organisation and conduct separate interviews with parties in disputes in order to clarify issues
  • Deal with redeployment, resignation, retirement, dismissal and redundancy, including the conduct of exit interviews

Issued on

August 19, 2019

Expires on

Does not expire