25.8.14
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Australian Institute of Management

Frontline Leadership

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Richard Tan

This short course explored the critical success factors required, and included how to adapt the participant’s approach to suit different situations and team needs. The participant learned how to translate organisational vision into goals that motivate and inspire their team, and discovered the positive impact of involving team members in a collaborative decision-making process.

Skills / Knowledge

  • Model high standards of leadership performance and behaviour while establishing key performance indicators to meet your organisation’s goals and objectives
  • Support team members to develop, use and share their skills
  • Support team members to resolve conflict and other issues which affect performance
  • Use participative decision making in developing, implementing and reviewing the work of your team
  • Use coaching and feedback to motivate and inspire a high performance team

Issued on

July 29, 2019

Expires on

Does not expire