Mark TaylorAssertiveness TechniquesAssertiveness TechniquesApril 4, 2019Assertiveness Techniques
Mark Taylor
Assertiveness Techniques
Assertiveness Techniques
April 4, 2019
Assertiveness Techniques
Mark Taylor
Being self-assured and confident without being aggressive and is critical to getting things done in today’s more matrixed and high-performance business environment. Participants in this course will have learnt personal insights into the ways in which they respond to different people, situations and events. With a strong focus on communication and behaviour, they will have the tools and techniques to effectively manage responses and effectively express views and plans.
Skills / Knowledge
- Leverage personal insights into the ways in which you respond to various workplace scenarios through a strong focus on communication and behaviour
- Use proven techniques to effectively manage your responses and express your views more assertively with others
- Express your ideas, opinions, wants and needs while improving your relationships
- Recognise, monitor and control your behaviour while identifying when, why and how to respond assertively, and openly express how you feel
Issued on
April 4, 2019
Expires on
Does not expire