Emily Shirley
The impact of good leadership can reach beyond immediate team members and even stretch towards the wider company.
Typically, those who guide others with emotional intelligence operate with higher levels of self-awareness, accountability, and quality communication. These leaders have the flexibility and adaptability to respond to the emotional needs of others with tact, diplomacy, and composure. Developing your emotional intelligence will allow you to build stronger interpersonal connections and help build a healthy and productive culture in the workplace. With more of your team feeling supported at work, you will see a boost in engagement and productivity.
Having the recognition and control of both your personal and social competences will elevate your skills to a new level and allow you to lead with conviction and authenticity.
Successful completion of this Microcredential will result in the Statement of Attainment of BSBPEF502 Emotional Intelligence.
Skills / Knowledge
- Assess emotional strengths and weaknesses against evaluation criteria
- Identify and analyse potential emotional stressors in the workplace
- Identify methods for responding to emotional stressors
- Analyse and document the emotional responses of co-workers
- Develop a plan for identifying and responding to a range of emotional expressions
- Apply techniques that show consideration for the emotions of others when making decisions
- Identify workplace opportunities for others to express their thoughts and feelings