25.9.5
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Operational Improvement

When organisations rest on their laurels, becoming obsolete is inevitable, which is why it is the responsibility of leaders to encourage and enable processes of continuous improvement. The Microcredential in Operational Improvement addresses operations in organisations across the globe, looking at how they are assimilating quality assurance with holistic systems management practices. It will encourage you to consider various approaches to operational improvement while taking a systems view.

Skills / Knowledge

  • Critically examine holistic operations management theory and its practical application for sustainable organisational improvement
  • Assess organisations in terms of operations systems, practices and processes to improve the quality of management
  • Evaluate digital operations strategy and systems to improve an organisation’s performance
  • Compare and contrast the design, implementation and delivery of strategy and the process of monitoring, control and risk management
  • Develop a high order of skill in analysis, critical thinking and professional application

Issued on

April 28, 2025

Expires on

Does not expire