Alex Hale
In today’s increasingly cost-sensitive and impatient world, customers have more choices and more ways to engage than ever before. Customer Service Excellence offered the participant a foundation upon which to build responsive and mutually-beneficial interactions with their customers. It emphasised the importance of satisfying the customer, not just going through the motions of serving.
Skills / Knowledge
- Use best practice approaches to improve internal and external customer service
- Understand the long-term benefits of customer service and the impact of digital marketing
- Validate and measure success with customer service
- Be more aware how perception affects the psychology of customer behaviour
- Know practical ways to identify and deliver the service the customer wants
- Manage challenging customers better
Issued on
October 9, 2019
Expires on
Does not expire