Shirley JinDealing with Difficult BehavioursDealing with Difficult BehavioursSeptember 22, 2020Dealing with Difficult Behaviours
Shirley Jin
Dealing with Difficult Behaviours
Dealing with Difficult Behaviours
September 22, 2020
Dealing with Difficult Behaviours
Shirley Jin
Throughout your career you will experience a wide array of people, personalities and situations that will test your composure. This course supports participants development as a proficient communicator so they are adept in dealing with challenging personalities and situations. Through this course, they will have gained the tools, strategies and confidence to maintain professionalism in the face of difficulty.
Skills / Knowledge
- Maintain appropriate behaviour in the face of difficulty by understanding your brain’s response function to other people's difficult behaviour
- Recognise different types of difficult behaviour and the emotional drivers behind them
- Communicate positively and assertively while maintaining a reputation for confidence and professionalism
- Decide on an approach that reflects the needs of everyone involved
Issued on
September 22, 2020
Expires on
Does not expire