Jason Fagg
Addressing operations in organisations across the globe, this unit looks at how they are assimilating quality assurance with holistic systems management practices. It will encourage students to consider approaches to operational improvement while taking a systems view and emphasises how the strategic alignment of operations is essential for the long-term success of organisations in gaining competitive advantage.
Skills / Knowledge
- Analyse organisations in terms of systems, processes, and activities
- Evaluate and apply a holistic management framework for sustainable organisational excellence
- Use a framework to continually improve the ‘quality of management’ as well as the ‘management of quality’
- Evaluate methodologies to implement empowerment of people and a customer focus
- Evaluate and apply best practice techniques to develop learning organisations
- Demonstrate a high order of skill in analysis, critical thinking and professional application
- Demonstrate creativity and flexibility in the application of knowledge and skills to new situations, to resolve problems and to think rigorously and independently
Issued on
November 1, 2021
Expires on
December 31, 2075